I spent way too much on nails I'm not happy with. My daughter's polish literally fell off of her nails on the same day she got it done. My "ombré" polis isn't ombré at all. It's more like splotchy lighter color on the tips of my nails. My favorite was when the tech said, "let's put some glitter on them so they'll look better"... I'll be continuing my hunt for a decent tech elsewhere. I wrote a harsh review after a less than ideal experience there. I decided to give it one more try since I have been going there for four years for pedicures. I was a little caught off guard when Vincent, the front desk manager, asked me about the review I wrote. After a fleeting moment of embarrassment I owned it and talked to him about it. They were not mad about the review and very apologetic. He told me that they valued my business, understood why I was upset, and felt that I was justified in being upset. I had gotten nicked on my last appointment. It is one of the cleanest nail salons in town and, in addition, I think the fact that they talked to me about what happened proves that they value their customers. I am sure losing my business would not have been any financial burden for them, so they could have just as easily asked me not to come back. To save myself from any more freak-outs I might bring my own nails clipper and cuticle cutters, but I will continue to go there. They are also the only place I've ever been to that can do a gel manicure that stays on for 2 weeks without peeling or having to add acrylics and fake nails. So this is me rescinding my harsher-than-necessary review and giving US Nails a thumbs up for customer service and quality. I love this place they always listen to me and do extremely great work Friendly and very welcoming. Inside is very pretty I am only giving 3 stars because I have been in there several times for pedicures and always had a good experience. I am 6 months pregnant and decided to treat myself to a manicure. The guy clipped my cuticle too far back and I bled a little. I was very unhappy with this and I asked about the cleaning procedures, which of course I was told that they clean their tools between clients. I did not watch him open the autoclave bag, but I was complacent because I'd been there before and they always do a good job. He went ahead with my gel manicure and did a good job, but they charged double what other salons charge for a gel manicure. NO solar, no set, no acrylic, just plain old manicure and gel polish. $50. The massage was non existent and he was in way too much of a hurry, even though I scheduled an appointment. I will be watching closely to make sure I do not get an infection and I will never go back there again. After I complained they charged me full price and seemed very nonchalant about the fact that I had been made to bleed. It makes me feel like this might happen more often than I'd like to think. I am very disappointed.
U S Nails Spa is a US Beauty Salon based in Fairbanks, Alaska. U S Nails Spa is located at 346 Old Steese Hwy, Fairbanks, AK 99701, USA.
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