We had Bob contracted to re-finish the hot tub at the Hampton Inn & Suites in July of 2015. The job was supposed to be guaranteed for life as he was going to lay fiberglass in the hot tub over the existing plaster. Within 45 days the fiberglass started bubbling and finally got holes in and, then started peeling away from the sides and the bottom of the tub. At first we were told that the application didn't stick for fault of our own. After Bob came out to see the problem he admitted it was shoddy installation on the part of his sub-contractor. We were told that we would get a refund for the $8000 we paid for the job to get done since we had to have it all re-done and I was not going to trust Bob and his sub-contractor to do it again. It is now the middle of July 2016 and we have received only half of the money back that we were promised, and I can not get a response from Bob at his listed business number or his cell phone, nor have I gotten a response to any recent text messages. I think he thinks this will just go away. I would highly suggest that nobody does business with Tundra Spas as their promises go unfulfilled and they do not respond or follow through to calls or attempts to contact them. It has been over 60 days since I was promised the delivery of my new spa as of this reviews posting date. I have called every 2 weeks since the promised delivery date to see what is going on. Each time I was told the info will be given to the owner. There has been a minimum of 5 calls to acquire info and one asking for my money back. To say the least, customer service is definitely not on the top of their list or I would have at least received one phone call back from the owner if he was truly committed to providing a good customer service. Needless to say, I would approach this business with great caution if looking for a spa. If I ever get my money back, I will definitely be looking somewhere else. I have had my tub now for a year with the Fresh Rain system and have not added ANY chemicals...ever. The water has been changed once and is as clear and oder free as the day we changed it Six months ago. If you are looking for a new spa or want to upgrade your existing spa to the Fresh Rain Sytem then Tundra is the only place to go. As of this writing there are no other spa's out there that are as truly chemical free as Dr. Bob's. The man does a lot of research and stands behind his product. I would highly recomend Bob and his business to anyone.
Tundra Spas is a US General Contractor based in Fairbanks, Alaska. Tundra Spas is located at 607 30th Ave, Fairbanks, AK 99701, USA.
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