(One star because I cannot give it zero and I have successfully used OTHER Uhaul services in the past.) I placed a reservation for a truck 2 days ago, I just needed it for a few hours to move a large item. I received a confirmation email, showed up on time to pick it up and was LAUGHED at and told that I need to make reservations "weeks in advance" and that the website reservations were "just something to get people in the door." They gave me nothing and were utterly unapologetic. I tried to complain online through their email portal and got an error message (see pic) I live-chatted an employee who referred me to the email link (see pic) I called corporate customer service and they said "leave a review" which I tried to do and GUESS WHAT (see pic.) Apparently the agent at the location cancelled my reservation for me so I could not leave an official UHaul review. Excruciatingly frustrating. Also at no point did anyone honor the supposed $50 credit "reservation guarantee." Do NOT use this location unless (1) you plan weeks in advance, (2) you don't mind being treated like an idiot and (3) you don't intend to ask corporate UHaul for help or backup. Ayer waiting in the store for more than 15 minutes without acknowledgement of my existence, an employee came in with a customer. Not a peep from employee. Then a few minutes later another employee who had been following multiple propane tanks for a customer came in range up the customer. This employee then skipped the next two people in line. Maybe I'm crazy but what happened to first come first served. I would give less than one star but that's not an option. Significantly cheaper than my usual mechanic for hitch and trailer light controller installation, but the inexperienced technician wired the light controller incorrectly and was unable to diagnose the problem without me there. Consider doing it yourself if you're able, but don't have time. I received the wrong truck, with out pads or a dolly. They told me that dolly's don't come in 15 foot trucks. When I returned the truck they charged me $65 for loosing the dolly that I never received!. I have spoken with customer service over the phone, via E-mail and then went to the location to talk with the CSR in person. Everyone told me the $65 would be refunded. However, weeks later nothing has been done. Went here to check on availability of trailers and to refill propane bottle. Employees were very helpful, but low rating was given do to lack of large open trailers for one way travel to lower 48. I would recommend them for refilling propane bottles and probably other rentals.
U Haul Moving Storage Of Fairbanks is a US Moving Company based in Fairbanks, Alaska. U Haul Moving Storage Of Fairbanks is located at 209 College Rd, Fairbanks, AK 99701, USA.
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