Aero Services Inc — Store in Fairbanks

ALL reviews about Aero Services Inc

• Haley

  Added 2015.05.16

  These guys are fantastic. Every time I need something fixed they do it fast and efficiently. I took a welder in thinking it would need their expertise to fix. As it turned out, all I needed was a switch which they sold me so I could do my own repair. They didn't try to drain my wallet and sent me on my way with a quick, easy, and cheap fix. I always consider them first when it comes to mechanical equipment. Extremely unsatisfied with the service provided. I dropped off a generator which ran fine but did not produce electricity on June 28th, 2017 to be looked at and was told it would be done in 7-10 business days. I call for the next almost 8 weeks once a week to check on the progress. Each time being told they are busy and rush orders come first, which isn't a problem. It finally gets finished on August 14th, 2017 and the part needed for repair is not available anymore. When I pick the generator up I get it back in pieces, I ask why it wasn't put back together the way I dropped it off instead of a bunch of parts and a bag of screws and nuts. The gentleman told me, "well you could pay 130 an hour and I'll put it back together", which is extremely unprofessional. I gave it to them in a certain condition and expect it back in that condition, not pieces. I am posting this review so people know the service to expect from this business. I hope they don't do this to all customers of theirs. Very fast and friendly service. I dropped my well pump off after it burned out and my house didn't have water. They told me where to get the parts from and were able to repair it within just a few hours. Very good!!! Friendly long time business. Good work