Mac Federal Credit Union — Atm in Fairbanks

ALL reviews about Mac Federal Credit Union

• Isabel

  Added 2013.08.18

  Literally the worst, they aren’t prepared, never get the title when they were supposed to, messed up my address for my bill for loan, and lost my insurance policy and instead of notifying me, they decided to add CPI insurance to my loan making it 3k more which money wasted paying on loan because it didn’t even go towards the car... if I could give this place -5 stars I would. This place is the most unprofessional bank I have ever gone through. Their app is almost always showing an incorrect amount in my accounts, and they don't stop transactions after there is no money in your account. They simply tack on a $20 fee for each transaction that they allowed when they cant even keep their mobile banking app updated. In summation, they are crooks. Ill be finding a new bank this weekend. I hope tgis place gets flagged by the FBI I've used MAC on & off since 2007 when I got my 1st new car loan from them. I had just repaired my credit at that time & they were the ONLY institution who would consider me. I ended up paying that car off in full 3yrs later and now I have another vehicle financed through MAC as well as a credit card. In the past when I needed a small short term personal loan, they didn't hesitate to accommodate me. There have been times where I've struggled financially and they have always worked with me whether it was letting me skip a payment or offering me alternative solutions. I find them to be friendly and helpful. When I first started using MAC it was because I didn't have a choice & after 10yrs of great service, I wouldn't choose any other institution! Loan officer not even there works with you. When you call they do the best to answer questions. Better interest rates than any other bank I tried, Staff is super friendly and modern facility!