Brought my bikes into this ship to get serviced, and Dorian was very friendly, helpful, and knowledgeable. He checked out the bikes, said they only needed a bronze service, and that I didn't need a silver or gold service. Honest employee who does good work and is motivated to help. Any future bike work I will bring back here. Possibly one of my favorite stores in Fairbanks, great selection, the bike shop gives great classes on bike maintenance at least monthly all summer long. Clothing selection is pretty good and the clearance racks are always full of good stuff. I have frequented this store a number of times and I must say that the customer service at this branch has been great each and every time. The staff is polite and helpful and they are willing to take time to answer questions about big or small purchases. I broke a pole on a tent I bought from REI in Minnesota. Brought it here and the gentleman fixed it right up for me on the spot and it hardly costed a thing. This was perfect as I was in the middle of a motorcycle trip and using the tent almost every night. Great service here. I needed help locating some stuff and i found an employee and when i approached him he was having a personal comversation with another employee, he told me he will be with me in a minute and continued to talk to the other employee until i had enough and found the item myself. Horrible customer service. And the prices are insain, yall lost my buisiness
Rei is a US Bicycle Store based in Fairbanks, Alaska. Rei is located at 19 College Rd Unit A, Fairbanks, AK 99701, USA.
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