Cushman Plaza Laundry — Car Wash in Fairbanks

ALL reviews about Cushman Plaza Laundry

• Kyle

  Added 2014.09.25

  Best place in Fairbanks to get laundry done. Very clean and very helpful staff! Great for a quick wash&dry. My family and I have been washing our bedding at this laundry mat for years, since my early teens, I am now pushing 30, we normally have decent customer service and the prices are reasonable. I have recommended them 100's of times to people looking for a laundry mat, tanning salon or a self serve car wash and detail. I work in an environment where new comers have a lot of questions about Fairbanks. I will no longer be recommending them. Normally, it's just my two children and I... today, it was a different situation. My best friend moved to town recently and has moved in with me temporarily. Being the parents we are, we split up responsibilities that come with having a family of 7 under one roof. I went grocery shopping & ran a few errands... my friend went to the laundry mat with all 4 children in tow. Our washer and dryer at home would've been running all day if we tried to get it done there, easy solution was to bring it all and finish it in a few hours. Total of 4 large bags. Yes it may have been over whelming to bring 4 children at once but duties need to be done, on the only day we have available. I came to meet her after errands and the kids were all sitting together in a line on the chairs eating snacks and having juice. I even took a picture... they then went to the kids room, and a couple times they came and back and I laid down the law, either stay there or here, no running around. From that time forward, they all remained in the kids room. When we were preparing to leave, putting all four kids in my pick up truck and loading laundry into the back, a gentleman who works at the laundry mat told us that they destroyed the kids room, that we should've left our kids (ages 11, 4, 4, 2) home and to never come back. This was all told to my friend when I was loading up the children... I could see them talking but couldn't hear anything. I am pretty upset, to say the least. I for one, only go in the afternoon... just like today. Not once have I seen that sad little kids room neat or even clean for that matter. The toys are broken down and it looks like they do not care to maintain it for customers with children. Everyone in the laundry mat with us was talking nicely to our kids, mainly the toddler who occasionally came to us to show us a toy. Nobody seemed bothered by them, they weren't causing mayhem. I'm at a loss of words, instead of an employee coming up to us and asking us to politely do something differently then we were doing, we were point blankly told to never come back. I would like an explanation. Since when is this type of customer service ok? I go there for convenience, not because I have to. Well, no more. Sorry you couldn't handle a family of 6 at one time for a few hours. Try being us... going to places where we and our money are obviously not welcome. Thank you for reading, I hope I hear a reply as to why you ruined our day and attitudes towards your business. July 23-2016 My husband went over to cushman car wash this morning to have his truck cleaned and boy do He regret going there. He drove through the automatic car wash and came out with scratches and paint being chipped off throughout the whole vehicle on his BRAND NEW 2016 Chevy Silverado high country. I HIGHLY RECOMMEND others to not use their automatic system as it seems that they do not maintain a regular cleaning on their equipment. Very Unhappy Customer. Words of Mouth Goes Along Way and would Never Go Back There Again!!!!!! I've been coming to this place every time I come to Fairbanks to work, and I have had very little trouble with the machines and no problems with the workers. I will use this place whenever I come to Fairbanks.