I walked into the store and I immediately felt like the associates at this location couldn't be bothered to acknowledge my existence. In particular, the manager, Nina, was extremely unfriendly and unwilling to help. Although she wasn't assisting any other customers at the time, she ignored me until I finally got the attention of an associate, who's shift had just ended, thereby, forcing Nina to finally "help" me. The manager was rude from the start being snippy and talking over me. Eventually I got the transaction almost completed then said I wanted to declare value. Long story short she accuses me of trying to use a loop hole when all I did was repeat what she said so I ask for clarification and responds same way. So I say oh you misspoke and she says no then we go back and forth again, still asking for clarification between the looks and accusations, she says no will not admit she has changed her story and is just turning her head away looking up and say like a child. Finally I give up and leave. Also I told her I just came in last week and had no issues and she asked my declared value, I told her and she informed me and the entire store loudly that this worker would be in serious trouble. I then informed the manager that she was in fact standing next to the salesperson and she completely dismissed that fact. The previous week manager was also very authoritative and talking over me and salesperson. I had a very friendly and customer service oriented experience First of all I was hung up on after explaining what it was I was calling about. Then when I called back and the lady I spoke to didn't say I'm sorry you were hung up on. She just said "what is it you need"... Turns out they can't do anything to do with tracking FEDEX packages. I'm already upset that I have been waiting five days for my package to be delivered because I can clearly see its sitting at the Fairbanks location waiting to be delivered. They could not find my house even after I called to give them step by step directions. I don't even think they tried to deliver it a second time. It was just sitting at the facility and I have to go pick it up now. Good staff and efficiently-structured to get in amd out.
Fedex Office Print Ship Center is a US Store based in Fairbanks, Alaska. Fedex Office Print Ship Center is located at 418 3rd St Suite 5a, Fairbanks, AK 99701, USA.
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