Courteous and prompt service. Every question that I had was answered professionally. So far my experience with GCI as a whole has been amazing! I have yet to have any service outages or issues with billing but I can only hope they would handle that as well as everything else so far. Helpful staff. They were able to answer my questions immediately. Ling wait to get some assistance. Internet network in Fairbanks has been having some major issues. Starting to feel like ACS when they first came out with their DSL. Tech support denies outages and hardware failures. 10 day wait to get a technician to come test signal at my house. There is little to no communication between the tech support staff and the outside repairman. Two outages ago I tracked down the repairman in my neighborhood (after tech support told me there was no outages min Fairbanks and that I had to wait 10 days to get a repairman to come run tests at my.house). After talking with the Fairbanks repair techs found out there was an outage and they had to replace a bunch of hardware in the neighborhood hub box. Had an outage yesterday which they said my connection wasn't affected by (I had no signal coming out of my coax cable outside my house.). Now I'm having the same issue with no upstream signal to sync to. Paying 175$ a month for a service that randomly drops signals. Paying for the highest end connection available to a residential setting, I shouldn't be having constant outages. When it works it's great. 3 kids can stream Netflix and I can still game with no issues. UPDATE : 8 weeks into them chasing the original issue. Had maintenance over twice and their repair techs over twice. Everything has been replaced with the exception of the coax from the drop box to my house. They ran a temp cable to test the underground and "it was fine" according to the repairman Referring to just the service at the store, not the internet and cell service as a whole, it is always quick and the reps are always willing to discuss any issues or concerns I may have. Pricey for a basic and limited internet service. Speed for streaming is okay but would occasionally run slow. It took them a week to finally get my service up and running in an already wired location.
Gci Store is a US Store based in Fairbanks, Alaska. Gci Store is located at 510 Merhar Ave, Fairbanks, AK 99701, USA.
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