I'm in Fairbanks until February for work and since I been here (October) I have become fascinated with shooting the auroras. Alaska Camera has made the learning curve very easy. Everybody is friendly and down to earth. Easy to talk to. Very understanding about my ignorance to Astrophotography. It's been nothing but a pleasant experience. Lens rentals are easy and cheap. Prints are fair but not always ready on time but I'm fine with that because the quality is good. I'm sure I'm missing some of their other awesome qualities but go in and check them out if you're curious. I'll probably still order from here when I leave Alaska. BTW. The owners shots are amazing. I walked into the store looking for a good northern lights portrait lens on 9/27/17. I have started to shoot northern lights routinely and live in Fairbanks. After looking through the lens I found one that looked promising, I asked if I could rent it to see if I liked it after using it for a night but the salesperson said that they had no rentals of that type of lens but he added, in no uncertain terms, that I had a "7 day" window to return it if I did not like it.This information made the difference for me, I came off the fence and bought it. Today. 9/29/17, after shooting 40 shots on it, I came into return it and look for a different lens. I was told, to my surprise, there is a no return policy, I asked for the manager/owner and she backed that up. She said even though I bought it with the knowledge that I could return it in 7 days (she gave new employee excuse) that it was my problem and not hers. I find this to be unacceptable business ethics. She should have made the situation right with her customer and then spoke with the new employee and revise her new employee training program to ensure this never happens again. Regardless of the reason, I have lost total trust in this store and will never set foot in it again. Perhaps I will grow to like the $600 lens I am stuck with, but that will have no impact on my opinion of the lack of business ethics at this store. For me, I'll buy from someone else. I recently bought a camera and lens here. The staff are super attentive, knowledgeable about their products, and give excellent advice about shooting the aurora for free. I highly recommend buying anything camera related here as they have professional equipment for rent and purchase. Great variety of quality gear. Too bad there is so much staff turnover; that's why not 5 stars. Heat friendly place with a good group of knowledge people working there
Alaska Camera Fairbanks Fast Foto is a US Electronics Store based in Fairbanks, Alaska. Alaska Camera Fairbanks Fast Foto is located at 1235 Airport Way #4, Fairbanks, AK 99701, USA.
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