Great service cannot overcome horrible exchange policy. The service at frontier heating has always been fantastic, they have great employees, but I will not be a customer there any longer. Their recent change in their exchange policy has left me baffled. I recently purchased a fuel pump for my oil burner, the pump was defective out of the box. I was told I has to buy another pump out of pocket and would not be refunded for the faulty pump until beckett cleared it. I was also told I may not even get my full amount returned to me. All I wanted was to exchange the faulty pump for another unit. Instead I'm out of pocket for two pumps. I prefer to keep my business local if possible and am willing to pay extra for that and for local service. With this new policy in place at frontier I will have to become an online buyer for my heating supplies and equipment. So helpful! They were very kind to a plumbing/irrigation novice such as myself. They had all the right parts and quickly found what I needed. Would highly recommend them to everyone! Fantastic selection and service. The sales people really know what they're talking about or can get someone who does. Good prices too. Best service
Frontier Supply Inc is a US Hardware Store based in Fairbanks, Alaska. Frontier Supply Inc is located at 981 Van Horn Rd, Fairbanks, AK 99701, USA.
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