Nice company with very quick responds over emails. The office was at the other side of the airport. The wind screen of the car was broke but the staff said it was safe to drive on Dalton, we still felt a bit worried. Apart from this, everything was excellent. Great company with a solid customer focus run by nice people. We rented for Dalton highway from these guys after comparing the quote from Alaska auto rentals and Go north, and arctic outfitters was cheapest. Their rental is by calendar day and not by hours of the day (as one of the reviewer made that mistake I think) and it was ok with us because we were going to return the car by the midnight of the last day anyway. We got a Ford Escape (as expected) with M+S tires and extra full size tire and CB radio (which we didn't really need and there wasn't much traffic on channel 19 anyway).. Regaeding the car, well it's surely not a brand new car but I then was not expecting one and it did the job on gravel road just fine.... I felt Dalton highway isn't as bad as internet would tell you and you must do this trip once in a lifetime. The road is so secluded and you feel so close to the nature and your surroundings. Anyway it was a great experience with arctic outfitters. Justin explained the car well during the check in, and Sherri resolved any concerns we had about the rental upon our return with utmost professionalism. We would surely return to Dalton highway again and will rent from here in a hearbeat. A great way to travel the Dalton Hwy is renting a haul road ready car from Arctic Outfitters. Immoral company! Do not use! We rented a car to do the Dalton Hwy drive and this company overcharged me for an extra day in the about of $212.00 and refused to take it off. The workers were very rude! When I disputed the charge through my credit card company, they doctored the return date to make it look like I returned the car the day that they charged me through. Credit card company said since I had ready signed the credit card slip that there was nothing they can do about companies that commit fraud like this. So, they basically stole $212.00 from me. I will be reporting them to the better business Bureau and will be telling everyone I know to use their competitor. Had a car reserved and found out at 6 pm the night before that our car was broken down. I guess this company rents them all and holds none in reserve for such an occasion. The company offered us a 2 for 1 seat on the bus tour for the day so we still were able to get to the arctic circle
Arctic Outfitters is a US Travel Agency based in Fairbanks, Alaska. Arctic Outfitters is located at 3820 University Ave S, Fairbanks, AK 99709, USA.
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