A local re-seller of Apple products. They can do most repairs for a lot of things, and some things they can't do. I bought a new-in-box laptop from them that fried itself within minutes of me owning it, and at first they had to do diagnostics on it. Ultimately they replaced the machine, which I feel was the right thing to do, and I didn't lose too much time while it got sorted out. A good place to check on getting some of your tech serviced if you don't want to ship it to the L48 for 5-10 business days. BUYER BEWARE: This business is a scam. Ask about their 15% restocking fee charged on all returns before purchasing a computer here. That means they charge the customer ~$150 just to take a laptop back the same day without even being turned on if you are unsatisfied. In addition to not being very knowledgeable on computer specs, the sales representatives conveniently leave out this detail when you are checking out. They are literally sales robots feeding you rehearsed lines. I know - I used to be a telemarketer. Save your money, time, and frustration by purchasing your mac products online. You will be happy you did. The online store even has free 2-day shipping and student discounts not offered by ITworks in-store. My Experience: I wanted to be a good community member and support a local business. I purchased a MacBook pro from ITworks. After getting to my office I realized it had none of the ports necessary to function in my everyday life. I was using a friend’s MacBook pro for the week prior to try it out and wanted to get my own. However, I didn’t realize all of the USB and other ports had been removed in the last year on the new version. I called the store back and wanted to return the computer. I didn’t think this would be a problem since the computer I purchased was from a return and the box was already opened prior to purchase. They said they were unable to take the computer back the same day without charging me $150 only 3 hours after I bought the computer. I was not informed about the return policy prior to making the purchase. Again, I bought a returned computer so it didn’t’ cross my mind that there would be any issues returning it if I was unhappy. When I called and finally talked to the manager, John, to work this out there was no customer appreciation at all. He said, “First of all, we are a for-profit business. Our return policy is clearly printed on our receipt.” I brought up the obvious point that once a receipt is printed it is already too late for the customer. That didn’t concern him and he was unwilling to budge or make any reasonable offer. Not only did he not budge, he blatantly told me that they are only charged 2.7% on all credit card purchases so the “restocking fee” is not just for covering overhead. They are trying to turn a profit on not selling a computer. In addition to not standing by their product, they make the customer feel like a burden and that any time they spend on you needs to be compensated in $$. Never again. Don't waste your time and money with this "business". I ordered an iPad mini and paid in full and was told 5 business days for pickup. I called 5 business days later and was told it had not shipped yet. 11 calendar days later I called to see where my order was and I was told 2-3 weeks before Apple would ship it to them. I asked for a refund and I ordered it directly from Apple with free 2 day shipping. I will never shop there again and will advise anyone to do the same. Super helpful with getting me a remote for my Apple TV. Stubborn lack of knowledge/understanding for computer components. I went in to get 12800 1600MHz RAM for my iMac and they tried to tell me the 10600 1333MHz RAM was identical. They just kept running the same girl back and forth to service department because she had zero clue what I was talking about and the service guy (owner) didn't want to talk to me (I actually heard you say that). They even had their own homemade label on the RAM packaging saying it was 12800 when the actual card said 10600. I'll pass on the over priced RAM and speed downgrade thanks...Do they not understand how finicky Apple Computers are when you deviate from recommended hardware???
Itworks is a US Electronics Store based in Fairbanks, Alaska. Itworks is located at 607 Old Steese Hwy, Fairbanks, AK 99701, USA.
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