I have always enjoyed Forget-Me-Knot Books. I have recommended teachers, parents, friends and family to donate and purchase through the bookstore. I have always had a pleasant experience in the book store with the staff and even other customers. Until Monday, August 17 around noon. My 6 year old daughter and I pulled into the Literacy Council parking lot, looking for a place to park. The parking lot was completely full, which made me happy knowing the building was full of either volunteers, customers, clients, etc.. For the safety of my daughter and I, in that neighborhood, I did not want to park at the Local Bar or down the road by the Soap Kitchen. So I pulled around the back of the Literacy Council building, where I saw a bin of empty boxes, empty milk crates, and the large bay door was open. I peaked my head around saying “Hello?” and no answer. With a car full of books, and a 6 year old who needed to use the restroom, I grabbed a couple boxes out of the car and placed them near the bay door. I also had more boxes that I did not want the volunteers to have to lift, so I had used the empty milk crates to place books in. My 6 year old daughter got out of the car, willingly to help, as she knew how awesome it would be to pass on these books to someone else. At this moment, a woman and her helper (Heather), come out of the large bay door yelling “HEY! HEY! Excuse me! You cannot be back here! You must check in at the office first! You cant just do this!”, which I understand now that it was policy to do so. That does NOT give some one the right to speak to me and my daughter in that tone of voice. It was incredibly disrespectful, demeaning, and scared my daughter enough to the point of tears. I understand the person may have been a volunteer and it frustrated her to the point of yelling at a complete stranger, who mind you, was obviously unaware of the policy and was donating a great deal of books. That does not excuse the way she handled the situation. This woman could have explained to us the policy and protocol of donating books, in a calm and peaceful manner. After this woman had spewed out a couple more sentences of what we were doing wrong, she left and went back inside, leaving Heather outside with us. I loaded what books I could back into my car, and told Heather that I did not expect to be scolded for donating books, especially with my daughter. Heather replied, “We just don’t like people back here!. My daughter and I left the Literacy Council feeling as if we had done something so terrible, that my daughter asked if that woman was going to call the police on us. I am completely disappointed, even shocked, that this had happened. There is NO exception for a woman of the Bookstore/Literacy Council to speak to another human being that way. Ever. Great community resource and affordable place to purchase used books. I absolutely loved them they're a huge help They such wonderful people
Literacy Council Of Alaska is a US Point Of Interest based in Fairbanks, Alaska. Literacy Council Of Alaska is located at 517 Gaffney Rd, Fairbanks, AK 99701, USA.
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