Horrible customer service. Place is joke. Couldn't deliver my international package cause it had a C.O.D. due, yet they couldn't figure out how to take my money to pay it. Felt like I was reinventing the wheel with these clowns. UPS's staff is great. Their policies of holding an item for only 5 days is ridiculous. I didn't receive notice, I was camping in the mountains-no cell service-until I returned. By that time, they sent my package back. Now I"m jumping through hoops to get the item back. Although they had trouble delivering my packages, I was pleased to pick them up at this UPS. The lady at the front was nice and fast. Thank you for your service! The lady at front desk find my package without a second! Friendly and excellent service! Where's the choice for zero stars? Waited a half an hour for them to tell me my package was sitting in the back somewhere, and then proceeded to tell me how they lost my package in the facility and don't know where it is. So now I have to wait for them to find it, then call me, and hope to God I can get back over here to pick it up during their 3 hours of divided "business hours". This is the third time this has happened. I do not suggest using UPS at this location at all. I wouldn't wish the stress and grief that this facility causes me every time I have to deal with them on my worst enemies. Corporate needs to step in here an asses many of the operational aspects that this facility is continually failing at. Use the USPS shipping options. It'll get where it needs to go faster and cheaper and although the customer service may be shotty at times; at least you can go during normal hours and actually encounter some semblance of customer service ( unlike this UPS) store. Update: the item was in the damaged product bin. Apparently they smashed the crap out of the box and are sending back to the sender. Unfortunately, the item was a one of, and cannot be replaced and is damaged beyond repair. Not sure how that happened seeing how the item was in a wooden box that was placed inside a cardboard box, but whatever. Never using this UPS facility again, nor will I suggest my family or friends to use this facility.
Ups Customer Center is a US Point Of Interest based in Fairbanks, Alaska. Ups Customer Center is located at 1189 Van Horn Rd, Fairbanks, AK 99701, USA.
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