Really disappointing experience. I was half an hour late getting back and was charged a full day extra rental. I fully recognize that being late was my fault, but good customer service would have found a way pro-rate this or something. They had plenty of cars in the lot. Avis is all about the short-term gain, and they've lost a customer as a result of that. Had a government contract with these guys for multiple vehicles being picked up at different times. Naturally there was a lot of unplanned issues that came up, these guys were very flexible to make it happen for us and practically bent over backwards. Not sure about all of the bad reviews on here. THESE AVIS UNIT HAS VERY LOW MORALE PRINCIPLE AND WILL TAKE ADVANTAGE OF YOU AS A CUSTOMER AT ANY TIME POSSIBLE. STAY AWAY! Here is my story dealing with Avis Fairbanks. For my 18 years in remote site business this is the worst rental company I was dealing with. They gave me a prescreened car saying there is no damages. In hurry, I took off finding large crack on the windshield bottom and calling an agent back 1 hour after outlining a problem. Agent promised to make a note on the car inspection form advising me to continue my ride. Two month down the road they send me a bill for around $ 500 with request to pay. I politely asked them to check previous to my rental car inspection form to confirm it was a prior damage. They refused to do anything claiming it is still my fault. Worst experience ever, rude and arrogant, they should open at 6 a.m., but after wait until 6:40, an old lady just came out and said they are not quite open yet, after I asked her when will they open, she was so inpatient and said at least 5 more minutes and make a scorn noise, seriously, do not rent a car in Avis in Fairbanks. I made a reservation one month beforehand on Expedia and did all my homework since it's a costly trip and I don't want anything to happen, especially for transportation. Arrived this morning at 8:00am after a rough 17 hour flight and only to learn that they can't release the car to me. Why? According to a new policy this year, they can't release a standard size suv to anyone under 25. I asked when the policy went into effect and can I get a copy of their policy, and was refused saying they can't provide it? So pretty much I have to take w.e they say for granted. Seriously Avis ? Are you serious? I checked your dam website, and it never mentioned this so called "new policy". According to your own dam website, it only says 21-24 years old are prohibited from renting a full size suv, a 7seater. if you want include standard size in it, make it f-King clear on your website! Btw, since cars are in high demand, I couldn't rent a suv from anywhere at the last minute . So thanks a lot Avis, I m impressed by your shady business practice, keep it up! Just want to politely hand you the international peace sign and greeting to your mother.
Avis Alaska is a US Car Rental based in Fairbanks, Alaska. Avis Alaska is located at 6450 Airport Way, Fairbanks, AK 99709, USA.
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