Budget Car Rental — Car Rental in Fairbanks

ALL reviews about Budget Car Rental

• Ava

  Added 2016.01.28

  Fast service. Right in the airport near baggage claim. Cars are just across the street. Friendly. Used hotwire & got a good rate. Budget at Fairbanks International Airport charged additional fees without any reason or my authorization! I returned the car in perfect condition and Budget employee acknowledged that everything is good with the return. Later I got additional charges on my credit card... There was a mistake on their side and after 2 calls to the office the issue was resolved. If I could give ten stars I would. Evie was AMAZING! I came in without a reservation after a car accident, and she not only set me up with a car on the spot, she also helped me take advantage of the USAA coupons. THEN, when I returned the car, she worked it out with her manager so I could return it to a closed location across town so that I would be closer to Enterprise Rental, where I was picking up my new rental car. Wonderful customer service! We just ended our trip on 29 Dec, and we rent a ford sedan car from Budget on 28 Dec, everything is work fine, we book online, and received their rental agreement, everything write there, 1 day is $ 50+, but today, when we check our bank account, we found out that, they deduct a $ 70+ with no reason! This is totally different amount with what we saw in the invoice/online booking and rental agreement. We tried to call the customer services, they push us away to call another hotline, ok fine, then we called, but another hotline say, they don't have any reference number in our rental agreement??!! WTH???!! the rental agreement is printed by Budget Fairbanks international airport, and now you told me, all the reference number in the rental agreement is all not by yours? And you told us to call back the first number that we call just now!! Alright, then we call back again, and the girl say she can't help us anything, and told us to call back the second number again and again! Basically, they just keep pushing to each other, and forever no one can answer you. We told the girl that we want to speak with the manager, and she hang up our call, very rude, and for us, a customer, who get deducted the amount that more than what we suppose to pay for. Again, if that car worth $ 70+ per day, i will seriously go for Hertz, all those branded car rental, and not YOU, BUDGET. Budget is filing false claims that we have "scuffed" the bumper of one of their cars. This is provably untrue. The Fairbanks branch is a scam. On 12/24/2015 my wife and I rented an SUV from the Budget rental office at the airport in Fairbanks, Alaska for our vacation. At first everything seemed okay- the people at the front desk were slightly rude and short but we were able to get the car and go (they threatened to charge us if they had to help us to start the car due to ice and snow- which made no sense. Aren't call outs usually included?). The woman at the desk specifically asked us to get a gasoline receipt when we returned the car to the rental counter and warned us that if their extension cord was missing then there would be a $25 charge for it. She was the manager and very short with us and extremely rude. When she left her assistant said "if the extension cord gets stolen you can pick one up retail for $5 at the local Walmart". This should have been the first sign that we were headed for a con. The second sign came when they asked us to take a look at the car but ignore "tiny scratches or scuffs". Here's the thing- when we arrived in Fairbanks there was a foot of snow on the ground and the temperature was at -20F. There was no way to SEE the bumper as EVERYTHING at the time was covered in snow...so we cleared the snow that we could from the car and left. We returned the car on 12/30/2015. In that entire time we never came close to anything else in the road (northern Alaska is a fairly empty place). We pulled in for gasoline en route back to the airport and, as promised, I completely filled up the tank before returning it. As soon as we arrived at the airport to drop the car off the manager lady was there and obviously feeling very rude. Looking at the gasoline receipt I brought her she said "I know this gas station. It's, like, 10 miles away. You need to fill it up to replace that 10 miles". I responded, sensibly (in my opinion) that the indicator still showed full and that, as there was no traffic in our ride over (of course) there was no way that I had burned significant gasoline between the gas station and the airport. She responded by telling me that she would have her people fill up the car at $10 a gallon if that was the way that I felt- a clear threat. I shrugged and agreed to take the keys back from her, drove to another (closer) gas station and filled up the tank.... ...with ONE DOLLAR worth of gas. So she basically wasted our time when we had to catch a flight. At this point it should have been clear that this was a con. The second negative sign we received was when we returned to Los Angeles to receive a call that someone at Budget had found "scuff marks" on the bumper of the car and that they would have to charge us for these "scuff marks" because it looked like we had hit something. Please allow me to be clear about this: My wife and I never TOUCHED anything with that car. There were NO scuff marks when we left it. At this point, between the gasoline, the extension cord threats, and the false "scuff marks" report it is looking more and more like Budget Rental car of Fairbanks is playing a con game to squeeze money out of people in the winter months. There was snow covering the bumper (and most things) when we took the car out. We never hit anything (again- there is almost NOTHING to hit in northern Alaska in the winter except Moose...and had we hit a moose it would not be a "scuff mark" on the bumper).