We had a great experience even when there was a computer error that oversold their cars. They found us a vehicle within 12 hours and gave us an upgrade. The staff was really nice and went out of their way to provide good service. The desk agent was fantastic. She answered all of my questions and took a personal interest for my safety. She was extremely cordial and professional. It was my first time to Fairbanks and she MADE my day. I love National. I have been a customer since 2004. I rent cars about 5 times a year and always from National. No matter what airport I rent from they always make it easy and fast. Best customer service ever. Associate at the counter was probably the most helpful, nicest person I have ever encountered with National. Process was easy. Car was clean. Went on a business trip and was given a Ford Focus that smelled of cigarettes and seemed to have a weird transmission shifts. Brought it back the next day and traded for a Dodge Charger. The front desk clerk at the airport was helpful and understanding. One of my co workers also got a Focus that later on in the week was having serious issues shifting from first to second gear. I know Ford has had a lot of problems with these transmissions so I would not recommend getting a Focus.
National Car Rental is a US Car Rental based in Fairbanks, Alaska. National Car Rental is located at 6450 Airport Way, Fairbanks, AK 99709, USA.
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